South Philly Plumbing & HVAC Excellence =
Louis Di Giovanni & Company
Looking for a truly competent Master Plumber?
Want top level HVAC Installation?
Call Di Giovanni Plumbing, Heating and Air Conditioning.
Office: (267) 520-0866
Pleasant and promptly on schedule for appointments, Louis Di Giovanni has what it takes to make a Customer happy. Here's an example -
Our water heater stopped working on a Saturday. We could not get the pilot to light - no matter what we tried. Very frustrating ...
No problem - wait until Monday to call someone - right? Well, not that weekend. We wanted to have some idea right away of what we could do. We expected guests in their 70's to arrive and already had three children in the house under 8 years old!!
After leaving a message at the office, we promptly received a call back from Louis Di Giovanni personally. After explaining the situation to him, he asked several questions. The answers allowed him to diagnose the most likely problem with the Water Heater.
What did he ask? Brand of Water Heater, Age of Water Heater, Description of the Ignition System plus other details as well and Lou diagnosed the problem.
We had two choices:
1. Order a new ignition system for a Water Heater that was
already over 10 years old and wait until it arrived to see if that
fixed the problem.
2. Install a new Water Heater on Monday and resolve the issue then.
What he didn't know when he gave us the choices was that we were always running out of hot water. So the decision was an easy one for us.
We asked him to bring a new Water Heater, one that held 10 gallons more than the one we had before, and install it as soon as he could.
Lou offered to rearrange some of his Monday schedule. That way he could arrive before Noon. And, by the way, he assured us, he would take away the old Water Heater at the same time!!
Waiting for Monday was easy once we had a professional resolution.
On Monday morning, Lou called to give us a 30 minute arrival window. While he was at the house working, in addition, he redid one gas supply pipe section to bring it up to 2017 Building Codes. He did what was needed. He left everything finished in a truly professional state - A TOP LEVEL JOB!!!!
End of the story - TOTAL SUCCESS/HAPPY CUSTOMERS.
South Philly Area Plumbing and Heating
Di Giovanni Plumbing and Heating Company
Again - office phone - (267) 520-0866.
Logo courtesy of Di Giovanni Plumbing and Heating.
Photo by Lynn B. Friedman and may be used with WRITTEN permission only.
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